Carpet Tiles – Easy Return and Refund Policy For Our Buyers

Request a return within 1-3 days of receiving your order, and the product must be unused and free of any cuts or adhesives. The items must be in their original boxes or in brand new condition. We cannot accept returns after our given time has passed. You must have proof of purchase, including your original receipts, order number, or invoice confirmation.

To get a full refund, your carpets must be clean, unrolled, uncut, and we don’t take carpets with stains, pet hair, dirt, or installed in any room. Whenever possible, please keep the original tags or wrapping attached.

Some items cannot be returned or refunded, including the carpet that is cut to size or the shape for your room or home. Final sale, discounted items, trial samples, and the rugs or carpets that are ordered for custom colors or designs, manufactured specially for your project. 

You can start a return process by contacting our team within your specified return window, with your order number and the photos of the unused items. You must follow the following process when you are making a return of your carpets.

• Verify the timeline – You must check your allowable return period and see whether your carpets’ condition meets our requirements. 
• Contact Our Customer Service Team – Reach out to our retailers through WhatsApp, email, or phone and give the reason for your return. 
• Get Authorization Number – Wait for our service team to approve your return and issue an RA number.
• Pack the Order – Securely pack the order in the original wrap and write the RA number on the outside of the box.
• Send Back to Us – You can ship the items back to our store address, and you may need to cover the return shipping cost.

You can bring the carpet back to our store for free. If you want, our team will pick up the order from your home; a pickup fee will be applied. We will cut this fee from your total refund, and the original delivery fees are non-refundable.

You are bound to inform our team within 24 hours of the delivery if your carpet arrives damaged or has manufacturing defects. You can send photos of the damage to our support team; we will arrange a free exchange or a full refund, with no shipping charges. Sometimes color or size does not fulfill your requirements; then you can place a new order and return the current item.

Once we receive your package, we will inspect the condition of the carpets. When our team approves, you will receive an email stating whether your return is accepted or the amount is fully refunded or not. We will refund within 4-6 hours after receiving your order.